Hi,

This is happening on a Windows Server 2008 R2 SP1  server.  When we try to open Disk Management it would stay there  with a message " connecting to virtual disk service "  and after a while the message changes to " Unable to connect to Virtual disk service ".

The disk management view stays blank with no drives shown in it.  And the following error is registered in System event log --  " VDS fails to launch provider {CA7DE14F-5BC8-48FD-93DE-A19527B0459E}. Error code: 80072498@0200000C "

The VDisk service is set to manual and stopped as it is supposed to be.

An application called  " PI System " is installed on the server.  We noticed that if we stop the " PI Application services " and reboot the server the disk management opens up fine.   Has any one faced this or a similar situation.  Thanks in advance for the help :)

• Edited by VijayKPV Wednesday, January 14, 2015 1:11 AM

Hi VijayKPV,

Lets start with updating the drivers and confirm you have the latest VDS patch updated from the link.

You cannot cancel a shrink operation on a volume in Windows 7 or in Windows Server 2008 R2

http://support.microsoft.com/kb/2615327

If after install above hotfix the problem still exist I suggest you ask your PI system software vendor for the further help.

Im glad to be of help to you!

Hi Alex,

Thanks very much for the reply.  Just one query..  Looks like the above patch mentioned by you is meant for fixing the issue with shrinking of volumes.   Is it advisable for my issue also ?  Because in the patch advisory it is clearly mentioned NOT to install the patch if the specific issue is not there. Please advise.

Concerned because the server is in production :)

Thanks

Vijay

• Edited by VijayKPV Monday, January 19, 2015 2:34 AM